Assessment
1 (Project) Develop an operational plan
1. Read the BBQfun scenario information provided in
Appendix 1 and the BBQfun simulation business documentation provided by your
assessor.
2. Write a brief summary of the operating environment
of BBQfun which includes:
a. an outline of the legislative and regulatory
context relevant to BBQfun's operational plans (available on pages 18-20)
·
Stages or plans
for specific activities that must be carried out.
·
There is a
person who is responsible so that each stage or action can be completed
properly.
·
Schedule to
carry out each stage or action
·
Resources that
need to be allocated so that the stages or actions can be resolved properly
·
There is a
feedback mechanism to monitor each stage or action.
b. outline of BBQfun's policies and procedures that
are directly related to operational plans
·
The target can
be achieved according to the scheduled time
·
The ability to
achieve goals
·
The required
resources can be obtained
·
All information
needed to reach the target can be obtained
·
There are
several alternatives that must be considered
c. an explanation of the role of operational plans in
achieving the successful implementation of e-commerce strategies
Participation in E-commerce is a decision that must be
made by the company by understanding the condition of the company's
relationship with customers, competitors, suppliers, and other external
entities. Business intelligence is the activity of gathering information about
environmental elements that interact with the company. The information gathered
is used to be able to understand the environmental conditions faced by the
company. Because intelligence is information that has been evaluated and
credibility, understanding, and importance cannot be denied. Understanding will
be easier if the description of the interaction of environmental elements with
the company through the flow of company resources (material, people, machines,
money, and information) can be obtained
c. discussion of your intention to develop a new operational plan for BBQfun, or to change an existing operational plan; support your discussion with references to various methods and models for developing operational plans - such as methods for setting goals, outlining actions, identifying risks and monitoring performance.
• The methodology that describes the definition of tools, approaches, data sources that may be used in certain project risk management
• Roles and Responsibilities that outline the main responsibilities and roles and support and the risk management team membership for each action
• Budget that contains a budget plan for project risk management
• Time that contains a plan for the implementation of the risk management process throughout the project cycle
• Scoring and interpretation which describes scoring methods and interpretations according to the type and time of qualitative and quantitative risk analysis.
3. Research resource requirements for the implementation of e-commerce strategies.
• Human Resources with the required competencies and expertise
• Adequate financial support
• The existence of related information technology facilities (applications, databases, computers, internet and infrastructure)
• Conducive collaboration with various business partners
4. Arrange with your assessor to participate in two source consultancy roles.
5. Participate in the roles of consulting with relevant personnel to determine resource requirements. You will play a role with:
a. Sales and Marketing Managers - get ready to discuss human resource requirements
A is the interviewer, B is the Sales and Marketing Manager
A: "hi introduce my name Shu Rijan. Can I interview you? "
B: "may, I am Bailey Ton. Sales and Marketing Manager. Please and gladly
A: "when was this company established?"
B: "around 2013
A: "What is this company engaged in?"
B: "in the Ecommerce field
A: "What is being sold?"
B: "offers all products in online stores
A: "Where did the customer come from? From abroad or domestically?
B: "Our customers are only within the country"
A: "Are there difficulties when marketing goods?"
B: "the difficulty is related to trust in the goods sold"
b. Technology consultants - prepare to discuss physical resource requirements related to the development of e-commerce websites.
A is the interviewer, B is a Technology Consultant
A: "hi introduce my name Shu Rijan. Can I interview you? "
B: "May, my name is Jeremy Shialong. I am a technology consultant for this company. Please if you want to ask
A: "two or three main trends affecting the IT industry and how do you see trends - these trends affect your profession?"
B: people have been lazy to shop in the market and choose belanca online using e-commerce sites
A: "If you are asked to do an assignment or your project doesn't understand?"
B: "I request for an extension of the deadline for project completion
A: "when you were asked to do something you have never done before
B: "I will choose to investigate the senior who has more experience as a Technology consultant
A: "Are you easily bored?"
B: "the IT world is a challenging thing and it can't make me bored"
A: "What kind of activities do you expect from the position you will fill
B: "I am a flexible person and therefore can follow all activities
A: "What are your hopes for your career in the future and what skills do you want to learn and develop as our employees?
B: "as a Technology consultant I will establish as many relationships as possible with the Client and also the Coworkers
A: "If you can make two or three changes in your workplace before, what will you do?
B: "develops science in programming because it is definitely required to follow the times
A: "the end of the word thanks for the availability to be interviewed
B: "same again
Note: During the consultation, ask questions and encourage personnel to provide information.
6. Develop an action plan for implementing e-commerce strategies. In your plan include:
a. physical resources (all the main steps for resources, including the procurement of various types of resources, but not in detail including all procurement steps for each type of resource)
The form of business transactions includes buying and selling through the internet with computer media and the like. Covers a variety of products and services. Requires the use of electronic communication and digital processing information technology to create, change, and redefine relationships for value creation between organizations and organizations and individuals. Depending on the type of technology involved and the extent to which e-commerce is integrated into the business process or business process as a whole.
b. human resources (all major steps, such as recruitment, training, communication)
Management has now changed a lot from the past 20-30 years, where human capital replaced machines as the basis for the success of most companies. Drucker (1998), a well-known management expert even suggests that the challenge for managers now is that labor now tends to be unmanageable like the workforce of the past generation. The emphasis of work is now moving very quickly from manual and clerical to knowledge-worker forces who refuse to take military-style orders ("commands"), the way adopted by the business world 100 years ago.
The current trend is that the workforce is required to have new knowledge (knowledge-intensive, high-tech.-knowledgeable), high-tech-knowledgeable) in accordance with the dynamics of the ongoing changes. Workers in the service sector in developed countries (now around 70 percent) from year to year are increasing, and part-timers are also increasing. This changing pattern demands new "knowledge" and new "management methods" (management). Human capital that refers to knowledge, education, training, expertise, expertise in the company's workforce is now very important, compared to the past.
c. schedules and milestones for implementing e-commerce strategies
· Development plan development
In designing an e-business, it is necessary to make arrangements - the plan used during developing the system to be used.
· Gradual / dynamic development
The implementation of e-business in a business that has not previously implemented e-business must be done gradually and indirectly. Some go hand in hand with the old system, half implementation (half the old system, half the e-business system) or even direct implementation. In addition, it requires continuous evaluation in the application of e-business due to the rapid development of technology.
· Need to set implementation priorities
As previously explained, the implementation of e-business is one that goes hand in hand with the old system, half implementation (half the old system, half the e-business system) or even direct implementation. In terms of implementation, it is necessary to pay attention to priorities, which way of implementing the company is most needed.
· Selection of the right technology
Not all companies need ERP, CRM and so on. Therefore once again what needs to be emphasized is the need of the company according to the level of urgency. The use of technology should be based on the things that are the most urgent needs in terms of supporting the company's performance in achieving goals.
d. consultation and communication (ensuring that all affected staff are informed and involvement is encouraged for all stakeholders).
Government and Regulator
The company certainly needs to establish positive interactions with the government, both at the central and regional levels, especially those related to its business fields, a good relationship can be made by implementing CSR programs and fulfilling the obligation to pay taxes, dividend payments, carry out environmental maintenance obligations and participate in the construction of facilities and public infrastructure.
Employee
In conducting reciprocal interactions with employees, it needs to be built in the implementation of the Company's commitment to improve employee competencies for sustainable business growth. The realization of these commitments can be realized through the implementation of a series of strategic HR management measures.
Community and Especially Customers
Every company should be committed to always providing the best service in accordance with the standards set. In general, the Company must be consistent and committed to building communication and also information disclosure
An example of an action plan template is provided in Appendix 2.
Make sure the plan complies with the organizational requirements set out in the scenario and in the relevant policies and procedures.
7. Develop performance indicators for operational and financial targets and change or develop existing operational plans to include KPIs and financial targets related to e-commerce strategies.
Develop balanced scorecard for e-commerce customer service representatives including three KPIs and related targets.
First, outlining Seameo Biotrop's vision, mission, and strategy into strategic objectives in all four perspectives of BSC. Second, determine KPIs, targets, strategic initiatives, and strategy maps that can be applied by Seameo Biotrop. Third, formulate a causal relationship with the strategic objectives of Seameo Biotrop through a strategic map. Fourth, formulate managerial implications for Seameo Biotrop
Note: The current budget and operational plan for BBQfun are in Appendix 1. A balanced scorecard template is located in Appendix 3.
8. Identify at least three risks for implementing the operational plan and develop contingency plans for each risk (you can use the contingency plan template provided in Appendix 4). Risks must include:
a. one risk because employees perform poorly
Imagine for example the company must bear the burden if productivity decreases due to low employee potential. Likewise if the company must stop its production program because many employees are lazy and undisciplined.
b. one risk related to intellectual property management (IP)
The phenomenon of risk arises from the maintenance and safekeeping of intellectual property rights assets that are not specifically and measurably assessed. Based on the research, it is necessary to conduct an effort to review the bargaining position given from the IPR audit that prioritizes business risks which will simultaneously produce economic value and benefits for the company owner.
c. one risk due to violation of health and safety compliance responsibilities.
We actively work to ensure our company has a high awareness of trade compliance and our goal is to engage in trade compliance throughout all day-to-day operations. We believe that a functioning trade compliance structure will facilitate new business opportunities. Our goal is to create a culture that encourages knowledge sharing and collaboration, which leads to the application of widespread best practice processes. If safety is not followed, there will be a work accident in the future, even it can happen to lose your life.
9. Develop proposals for resources to be presented for approval to the General Operations Manager. Include in your proposal:
a. a description of the proposed submission of resources
This human resource capability is a competitive advantage of companies. Thus, in terms of resources, business strategy is to get maximum added value that can optimize competitive advantage.
The existence of strategic human resources: strategic managers and reliable resources that contribute to generating added value are the company's added vouchers. Value added is a strategic human resource that is part of the company's human capital.
global trend. Changes, the shift of today's managers is required to quickly adapt to rapid changes in the environment.
b. cost breakdown
company management must plan and control well the determination of costs to produce current benefits and in the future, because cost information provides a framework of thought to manage inputs so that input values are sacrificed
c. benefits to the organization
As a process, in the form of techniques, namely the method used to process materials
As an organization of techniques and methods, the process can be carried out effectively
As a basis for determining material planning
As an oversight of the purpose of using materials.
d. list various approaches to develop key performance indicators
First, improve work efficiency by automating various processes that manage information. Second, increase management effectiveness by satisfying information needs for decision making. Third, improve competitiveness or increase the competitive advantage of the organization by changing the style and manner of doing business
e. risk to the organization by not applying
Risk Transfer. If we do not want to bear certain risks, we can transfer these risks to other parties who are better able to deal with these risks. For example, we can buy accident insurance. If an accident occurs, the insurance company will bear the loss from the accident. Risk Control. Risk control is done to prevent or reduce the probability of the occurrence of risks or events that we do not want. For example, to prevent fires, we install smoke alarms in our buildings. The alarm is one way we control the risk of fire. f. Risk Funding. Risk funding means how to 'fund' losses that occur if a risk arises. For example, if there is a fire, how to bear losses due to the fire, whether from insurance, or using reserve funds? Such issues are included in the area of risk funding.
f. Outline of identified risks and contingency planning
· Building a scale that reflects the perceived risks.
· Draw risk consequences
· Estimating the effect of risk on projects and products
· Record the overall accuracy of project risk projections so that there will be no misunderstanding.
g. description of the source of information used
to develop proposals (using internet research on the technical aspects of e-commerce and the interests of retailers; use consultations, use company financial projections)
The Technical Aspect is the reliability aspect of electronic technology as the core and its supporting tools in relation to commercial media. Technical aspects include components of hardware and software. E-Commerce refers to the internet for online shopping and a narrower range, where E-Commerce is a sub-device of E-Business, how to pay: through digital money transfers such as through pay pal or credit card accounts.
10. In the third role game, present a proposal for approval by the General Operations Manager.
11. Send the project to your implementation document as described in the specifications below. Save a copy of your work for use in Assessment Tasks 2 and 3 and for your own records.
Assessment-2 (Research and written reports) Planning and managing resource acquisition (online)
1. Read the BBQfun simulation business information provided in Appendix 1 of this task and in the business documentation provided by your assessor (the same documentation provided in Assessment Task 1).
2. Plan and apply physical resources:
a. Review physical resource activities in the action plan that you developed in Assessment Tasks 1.
4 customer staff will be taken from 8 customer service staff
Developing an e-commerce website will take 50 days
Increase existing people by retraining rather than hiring new staff to handle online sales
Requires 3 forklifts, 4 additional warehouse workers, 6 additional drivers, the office needs to be reconfigured.
b. Complicate your plan by including all steps and strategies to obtain resources in accordance with organizational requirements.
Select applications that enter the company Gather applicants who meet the requirements Develop and strengthen new employees Maintain potential employees in the company Training and selection program in recruitment efforts
c. Explain the risk management strategies needed to protect the organization's IP and / or ensure the organization does not violate third party IPs.
Sometimes, a risk will be so serious that you want to eliminate it, for example by avoiding all activities, or using a completely different approach. If a certain type of trading is very risky, you may decide that it is not worth what it will get, and leave it.
3. Planning and implementing human resources:
a. Review human resource activities in the action plan that you developed in Assessment Tasks 1.
Developing human resources by increasing skills for a dream career, providing compensation and benefits, when working has a standard of health, safety and job security.
b. Complicate your plan by including all the steps and strategies for recruiting people according to organizational requirements.
Looking for people who fit their fields, especially workers in the field of LOgistics and Distributed such as warehouse workers and drivers. There are even 4 service staff sourced from employees in the two stores
c. Enter IP requirements for human resource acquisition to ensure trade secrets and confidential information are protected from theft, misuse and unauthorized distribution.
Subject to applicable law, all computer systems and data created, transferred and stored are the property of the Company. Monitoring will only be carried out to the extent permitted or required by law and which is necessary and justifiable for business purposes. ❙ Employees may not share accounts and must keep their passwords secure and be responsible for the work performed with their accounts; this includes but is not limited to e-mail and the use of Company information. ❙ Employees may not cheat security controls or desktops. This activity can result in the entry of malicious programs (such as viruses) into the Company's computer system. Violate copyright or similar laws or regulations, including, but not limited to
d. Be prepared to interview two recruits by arranging role playing interviews with each and preparing documents. You may want to prepare using the interview planning template provided in Appendix 4.
e. Interview, assess, and make recommendations to two potential candidates according to your plan. You can use the template provided or develop your own. You may want to use the evaluation and evaluation template provided in Appendix 5.
4. Send a written report from your implementation document as described in the specifications below. Save a copy of your work for your notes.
Assessment 3- (Portfolio and presentation) Monitor and review operational performance
1. Read the BBQfun simulation scenario information provided in Appendix 1 of this task and in the business documentation provided by your assessor (the same documentation provided in Assessment Task 1).
2. Prepare a plan to monitor performance from the beginning of implementation until the end of the financial year. You can use the action plan template (available in Appendix 2) or create your own plan. Make sure you include a plan to monitor and / or document:
a. budget and financial performance
Achieving efficiency and effectiveness of the activities carried out. Budgeting is an official management commitment related to management's expectations about income, costs and various financial transactions within a certain period in the future
b. productivity performance
A good environment provides good energy for work, ideas and achievement. The work environment referred to here can be in the form of work facilities, work atmosphere such as noise, room temperature, air circulation, color, smell and work safety and safety.
c. employee performance is in line with performance management policies
Human resource quality is reflected in its performance in the company. Employee performance as human resources is measured in a formal system called performance appraisal. Performance management is a large and comprehensive system in identifying, encouraging, measuring, evaluating, improving performance, and rewarding employee performance
d. achievement and performance of target milestones
The increase in sales is in line with the increase in economic growth
Demand increases because people's purchasing power improves, or because the trend towards sold products improves
e. date for monitoring activities in accordance with the scenario
f. resources for monitoring
Therefore, to realize the accountability of program and development implementation, a monitoring and evaluation program is needed using a rule
g. report progress at the end of each quarter to the General Operations Manager
four types of financial statements: A) balance sheet report, B) profit and loss, C) changes in shareholder equity, and D) cash flow statement. Of the three main financial statements, others can get answers: where is the company's money, where does the money come from, and where does the company's money circulate. But to answer a more detailed question, for example, the details of the cash item are placed where, or for example, for the post of debt, it can be obtained from any bank for what purpose with what interest, when will it expire
h. regular staff performance management online and filling in records with the HR Manager
Provide input to managers regarding company policies, such as equal opportunities for employees or in the event of sexual harassment.
Coordinate and supervise the work of special staff and support staff.
3. Identify areas of low employee performance, determine the possibility of corrective actions and prepare performance to manage employees who perform poorly. Referring to, following, or adjusting, existing contingency plans for employees who perform poorly (developed in Assessment Tasks 1).
The stage to identify performance problems, which can generally be divided into three, namely: attendance, performance problems or work results, and work attitude or behavior problems.
The second stage, which explains the impact of the problem. In this case what needs to be done is:
• Deliver to employees the impact or influence of their problematic performance
• Explain that this impact can vary, namely the impact on:
• Employees concerned
• The working spirit of his colleagues
• Service performance or productivity of the unit where it works
The third stage, namely analyzing the cause of the problem why an employee has an unsatisfactory performance. In this case the cause can be divided into two, namely:
· Inadequate skills and knowledge
· Work attitude, motivation or negative behavior
The next stage is to determine the expected performance standards. In this case we must determine and communicate the expected performance standards, so that employees know what we expect from their performance. And then encourage them to achieve this hope. Determination of performance standards must be specific and if possible, can be measured. For example: Starting work on time; the report must be completed on January 10; the number of account corrections under 10 customers; etc.
The fifth stage, which is together with employees to explore solutions for problem solving. In this case we must involve employees who have problems to jointly explore ideas for improvement solutions; so that he also feels that he has a designed solution. Thus, he will be more motivated to run this solution. The solution prepared should be relevant to the source of the cause. The meaning is really in accordance with the problems at hand.
The last step is to develop a development plan. This plan must include fields that need to be improved
• Step-by-step actions to improve the field
• Execution time
• Expected results
4. Follow your contingency plan and BBQfun's performance management policy to train and manage poorly performing employees. Arrange with your assessor to play the role of training sessions. You may want to use a performance management plan template and a coaching plan template (provided in Annexes 3 and 4 of this task) to prepare training sessions. Make sure you start a training session with an explanation of your role as a trainer in supporting employees to meet the goals of the BBQfun organization.
5. Operational performance analysis as described in the scenario, and make an operational plan status report based on the information provided in Appendix 1. You may want to use the Operational Status Report template (given in Appendix 5). You must also enter in your report:
a. description of budget and financial performance
The budget is a detailed plan that is formally stated in a quantitative measure to show how resources will be obtained and used for a certain period of time, generally one year
The financial budget is a budget to compile a balance sheet budget. Financial budget, among others, consists of: Cash budgetAccounts of accounts receivableArcharges of debtAntribution of balanceAccount balance sheet
b. description of productivity performance
Increased productivity and efficiency are the main sources of growth to achieve sustainable development. Conversely, high and sustainable growth is also an important element in sustaining long-term productivity improvements. Thus, growth and productivity are not two separate things or have a one-way relationship, but both are interdependent with dynamic, non-mechanistic, non-linear and complex relationships.
c. analysis of achievement and performance achievement against targets
Strategic planning is the process of selecting organizational goals, determining policies and programs that are necessary to achieve specific goals and objectives, as well as determining the necessary methods to ensure that strategic policies and programs are implemented. Or briefly strategic planning is a formal long-term planning process to determine and achieve organizational goals.
d. three recommendations for operational improvement.
First, clear and structured work planning. Such work is very effective in terms of time, let alone costs.
Second, quality natural resources. A management consisting of qualified people. However, if the people in it are only the choice of the closest family or relatives who are not qualified at all, it's the same as nonsense.
Third, learn from other companies. Never be ashamed and afraid to continue learning. As long as for good and right goals, please study. Likewise, what must be done by a company that wants to change its management performance to be more effective.
6. Set the time to meet with your assessor to play the role of presenting your report to the General Manager of Operations and negotiate recommendations - which involve, for example, changes in plans, changes in plan implementation, budget changes, etc. - and get approval to implement your recommendations.
7. Send us your implementation document portfolio as described in the specifications below.
aaaaaaaaaa
Action Plan Template
|
|||
Milestone: Action and/or objective
|
Date
|
person responsible
|
Budget or resources
|
(to achieve strategic aims of
|
|||
physical or human resourcing)
|
|||
Determine the
resources that can be obtained
|
1 oktober 2018
|
General manajer
|
|
Create
e-commerce sites
|
1 november 2018
|
IT Consultant
|
$100,000,000.00
|
Train
employees to new positions
|
1 desember 2018
|
Human Resource manager
|
$50,000,000.00
|
Moving
E-commerce to run properly
|
1 januari 2019
|
IT Consultant
|
$10,000,000.00
|
Contingency Plan
|
|||
Company name:BBQFun
|
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Name of person developing the plan: General Manager Les Goodale
|
|||
Who was consulted as part of this plan?
|
|||
Name
|
Position
|
||
Risk Identified:
|
|||
Strategies/ activities to minimise the risk
|
By When
|
By Whom
|
|
reprimand
employees who have poor performance
|
Nov 2018
|
HR Manager
|
|
maintain
e-commerce systems from hacker attacks
|
Des 2018
|
IT Consultant
|
|
Ensure that
when workers follow safety instructions
|
Jan 2019
|
Operation Manager
|
|
Balance Template Scorecard
|
|||
KRA Key
|
Target
|
KPI (key
|
Result
|
Result Area
|
performance
|
||
indicator)
|
|||
Create a
different E-commerce site than usual
|
2% Error Rate
|
% of informational
|
Perfect
|
train
employees with new competencies
|
<8 minutes per interaction
|
Average time to completion
|
Perfect
|
Adding
resources to logistics and distribution
|
Participate in 4 Hours of sales training per month
|
Training hours
|
Perfect
|
Improve
expertise in services
|
$40,000
|
$ sales
|
Perfect
|
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