Learner Instructions 1
1.Read
information on the BBQfunassessment 1 task scenario and additional information provided
by your assessor.
2.
Write a brief summary of the operating environment of BBQfun which includes:
a.
an outline of the legislative and regulatory context relevant to BBQfun's
operational plans
-
improve the approach with consumers through perfect marketing, inquiry and
personal service.
-
Build a reputation for quality products and quality customer service
-
Looking for people who are suitable for this job and then immediately held
training.
-
Increase sales revenue
-
Reducing direct and indirect costs related to operational costs
b.
outline of BBQfun's policies and procedures that are directly related to
operational plans
-
calculate the costs incurred in order to reduce costs directly or indirectly.
-
build an ecommerce site because it's vital marketing
-
requires 3 forklifts and 6 delivery trucks because it is needed to do
distribution
-
train rather adept employees using online service skills to customers
c.
an explanation of the role of operational plans in achieving the successful
implementation of e-commerce strategies
e-commerce
can support the improvement of the company's business process because it is
dynamic, follows the times, and can improve service speed
d.
discussion of your intention to develop a new operational plan for BBQfun, or
to change an existing operational plan; support topic discussion by referring
to various methods and models for developing operational plans such as methods
for setting goals, outlining actions, identifying risks and monitoring
performance.
Basically
in the process of development and development of E commerce it is necessary
because of its efficient nature. Therefore this technology must be able to change
the raw data that has been collected into information that is relevant to every
user, namely stakeholders including management, staff, consumers, business
partners, company owners.
3.
Research resource requirements for the application of e-commerce strategies and
participants in consultative roles play a relevant role in determining resource
requirements. You will play a role with:
a.
Sales and Marketing Managers - get ready to discuss human resource requirements
sales
through e-commerce are considered easier and more practical than conventional.
Not only in the regions, but the sales area can be expanded from regional to
international.
b.
Technology consultants - how to discuss physical resource requirements related
to the development of e-commerce websites.
Surely
the technology consultant must be able to transform into a medium and change it
in quantitative data format so that it can be used by stakeholders related to
the company.
4.
Develop an action plan for implementing e-commerce strategies. In your plan
include:
a.
physicalresourcing (all the main steps for resources, including the procurement
of various types of resources, but not for details of all procurement steps for
each type of resource)
making
products and services varied, shortening the distribution chain, making cost
efficiency, improving service quality
b.
human resources (all major steps, such as recruitment, training, communication)
changing
training can be better by increasing skills, knowledge and attitudes. When
recruiting as much as possible look for the desired qualifications even if you
can do more. Then related to communication as much as possible avoid
confrontation if there is a difference of opinion.
c.
schedules and milestones for implementing e-commerce strategies
utilizing
personal computers, computer networks and the internet as optimal as possible.
Build web pages for communication between companies and consumers effectively
and efficiently. Building an effective e-commerce information system.
d.
consultation and communication (information and involvement ensures all
affected staff are encouraged for all stakeholders).
If
it happens, try to do the validity of the transaction where there is an
authority holder who settles that the transaction is complete. Prevent not
infringing copyright that refers to goods traded.
Make
sure the plan complies with the organizational requirements set out in the
scenario and in the relevant policies and procedures.
5.
Develop performance indicators for operational and financial target plans to
include KPIs and financial targets related to e-commerce strategies.
Develop
balanced scorecard for e-commerce customer service representatives including
three KPIs and related targets.
Some
related KPIs, namely business strategies that have a vision to be developed,
will be available or illustrated as to what details, strategic goals must be
planned and the results must be measured. KPI must also be determined by all
managers or leaders of each work unit.
6.
Identify at least three risks for implementing the operational plan and develop
contingency plans for each risk (you can use the contingency plan template
provided). Risks must include:
a.
one risk because employees perform poorly.
Identify
the main factors that influence the occurrence of lazy employees,
undisciplined, very sensitive, temperamental, and very selfish
b.
one risk related to intellectual property management (IP)
IP
is intellectual property. Related to private rights and exclusive nature.
Prevent others from robbing creative works that have been created with
difficulty by their owners.
c.
one risk because of the proliferation of health and safety compliance
responsibilities.
7.
Develop proposals for resources to be presented for approval to the General
Operations Manager. Include in your proposal:
a.
a description of the proposed submission of resources
b.
cost breakdown
c.
benefits to the organization
d.
list various approaches to develop key performance indicators
e.
risk to the organization by not applying
f.
Outline of identified risks and contingency planning
g.
a description of the source of information used to develop the proposal (use
internet research on the technical aspects of e-commerce and the importance of
the retailer; use consultation, use company financial projections). The purpose
of supervision is to have an element of guidance / instruction / instruction
and a predetermined design / goal. Whereas the purpose of quality control is so
that production goods can achieve predetermined quality standards and strive to
reduce production costs as low as possible With quality control activities in
the implementation of the production system, it is expected that the company
will be able to work properly so that deviations that occur in production will
be immediately known and corrected. Besides that, with this quality control
function, it will be able to achieve the expected goal of producing
successfully, achieving predetermined quality standards and obtaining a
reasonable profit. Therefore, the role of quality control is very important so
that everything that has been planned can be achieved well
An
effort to analyze the role of quality control on production volume so that the
policies that should be taken by the company can be known in order to increase
quality control activities and increase production volume.
A.
Some important aspects of production management
Production
management is a way to minimize costs, save raw materials, improve the quality
of production and increase production. Therefore, important aspects of production
management must be considered, among others:
a.
Raw material arrangements
Raw
materials are one of the most important factors of production because without
the raw material clearly the production process will not work. Similarly, if
there is no good raw material arrangement, the production process will be
interrupted. This raw material arrangement includes activities ranging from
ordering, purchasing raw materials, storing raw materials, transporting from
the warehouse to the location, the production process and others.
Production
planning that has been compiled must be 'followed by supervision measures.
Unattended planning, of course, will not be able to achieve maximum results. So
supervision is carried out with the intention that the production process can
be carried out in accordance with the established plan. The definition of supervision
is an activity to coordinate work activities, processing so that the
predetermined completion time can be achieved efficiently and effectively.
Supervision
is a process that determines what is done so that what is organized is in line
with the plan
Supervision
is an activity that strives to make the work done according to the plan that is
determined or the desired result. Supervision means to determine what has been
done, the purpose is to evaluate the work and if necessary apply corrective
actions so that the results of the work are in accordance with the plan
With
the various limitations that have been stated above, we can see that planning
and supervision are two elements of management that relate to one another,
linking each other so that the presence of planning must be followed by
supervision.
Thus
it can be said that supervision is an activity that determines and determines
and guarantees that all work carried out runs in accordance with plans and
policies of a predetermined standard or so that there are no deviations,
deviations, nonconformities, etc. that are not in accordance with the original
plan.
Because
it cannot be separated between planning and supervision, it is important to
know in supervision:
1.
Aim that has been determined
2.
How to compare activities with predetermined guidelines.
3.
How to assess or measure the activities carried out.
4.
Ways to make improvements to irregularities that occur so that the intended
purpose can be achieved. Judging from the object, supervision can be carried
out on
1.
Production
Production
supervision is intended so that the quality and quantity of production produced
are in accordance with the standards that have been established.
2.
Money
This
is intended to avoid the occurrence of irregularities, leakage or financial
waste.
3.
Time
This
is intended to complete a job in accordance with a predetermined time.
4.
People
Supervision
of this person is intended to find out whether the person is in line with the
line that has been established or not.
Judging
from the time of implementation, supervision can be distinguished
1.
Preventive supervision
That
is supervision carried out before the occurrence of deviations from errors.
2.
Repressive supervision
That
is supervision carried out after the plan has been carried out, in other words
measured results that have been achieved with a predetermined standard
measuring instrument.
8.
In the third role game, present a proposal for approval by the General
Operations Manager.
9.
Send your implementation document portfolio as described in the specifications
below. Save a copy of your work for use in Assessment Tasks 2
and
3 and for your own notes.
Specification
You
must:
●
Participate in the drama threerole:
○
consult with Sales and Marketing Managers
○
consult with a technology consultant
submit
a resource proposal for approval from the General Operations Manager
●
submit a planning portfolio, including:
○
summary of the operational environment of BBQfun
○
action plan
Performance
indicators for operational and financial targets (in new / modified operational
plans)
○
balanced scorecard for e-commerce customer service representatives
○
proposal for resources.
Your
assessor will search:
●
reading and writing skills to use information to write operational plans that
meet organizational requirements
●
oral communication skills to present information clearly and professionally,
listen and understand information and confirm understanding through questions
and active listening
planning
skills and organizations to take responsibility for developing and implementing
plans to achieve operational goals including resource requirements, strategy
development, sequencing activities, identification of risks and impacts on
operational performance and generating emergency plans
●
interaction skills to communicate and empathize with stakeholders during the
consultation process and collaborate to achieve business results
●
numeracy skills to work with existing budgets to allocate and manage financial
resources
●
knowledge of models and methods for operational plans
●
knowledge of the relationship between operational plans and organizational
goals
●
knowledge of the budgeting process
●
knowledge of laws and regulations that are relevant to the organization's
operational plan
●
knowledge of intellectual property rights and responsibilities relevant to the
operational plan
●
knowledge about using KPI to develop business goals.
Learner Instructions 2
●
Procedure
1.
Read the assignment assessment of BBQfun 2 scenario information and additional
information provided by your assessor.
2.
Plan and apply physical resources:
a.
Review physical resource activities in the action plan that you developed in
Assessment Tasks 1.
b.
Complicate your plan by including all steps and strategies to obtain resources
in accordance with organizational requirements.
Labor
selection is the next step that must be carried out by the company after the
company determines the type of recruitment to be carried out, whether internal
or external. There are at least a number of things that are usually done by the
company related to the selection process, namely administrative selection,
qualification selection, and attitude and behavior selection. Administrative
selection, in the form of the process of how the company conducts validation
and verification of all administrative requirements required for prospective
workers who will be placed in a particular position
c.
Explain the risk management strategies needed to protect the organization's IP
and / or ensure the organization does not violate third party IPs.
The
next step is to determine what to do with each risk, so that we can handle it
properly. In the world of risk management, there are four main strategies:
1.
Avoid it.
2.
Reduce it.
3.
Move it.
4.
Receive it.
Each
strategy has its own strengths and weaknesses, and you may eventually use it
all. Sometimes you may need to avoid risk, and at other times you will want to
reduce it, move it, or just accept it. Let's see what the term means, and how
to decide which classification to use at your business risk.
3.
Planning and implementing human resources:
a.
Review human resource activities in the action plan that you developed in
Assessment Tasks 1.
b.
Complicate your plan by including all the steps and strategies for recruiting
people according to organizational requirements.
Employee
recruitment is a process or action taken by an organization to get additional
employees through various stages, including identification and evaluation of
sources of withdrawal of workers, determining labor requirements, selection
process, placement, and workforce orientation. Employee withdrawal aims to
provide sufficient employees so that management can select employees who meet
the qualifications they need in the company
c.
Enter IP requirements for human resource acquisition to ensure trade secrets
and confidential information are protected from theft, misuse and unauthorized
distribution.
•
Intelligence consists of collecting, identifying and understanding the problems
that occur in the organization. Why is the problem happening, where, and what
effect does the company experience.
•
Design involves identifying and searching for various problem solutions.
•
Choice (choice) is about choosing an alternative solution that exists.
•
Implementation is about making the selected alternative work, and keep watching
how well the solution works
d.
Be prepared to interview two recruits by arranging role playing interviews with
each and preparing documents. You might want to prepare using the interview
planning template provided.
•
Prioritize always the interview in the situation in question: the baker in
front of the grill, the painter with the model, the soccer player practices in
the field. What enriches the narrative speaker is the context in which he
lives.
•
Research in making the interview frame, which contains information: if the
interview is long or there is the possibility of being accompanied by an
additional montage, the shot taken with the intention of that - illustration or
transition shot - must be the one that completes the meaning of the interview.
•
Choose a shot scale that reflects the contents of the story:
a]
close-up: the contents of the narrative are personal
b]
full shot: the contents of the narrative are general
c]
medium long shot: the contents of the narrative are solemn (official statement
or public).
•
Remember that there are accompanying texts or subtitles: the framing resource
person must leave 1/5 of the bottom of the picture for the accompanying text or
subtitles containing the name and position of the resource person.
•
Change the frame or camera shaft every time each theme changes with the
speaker.
•
Periscope close-up images to avoid disturbing settings (plants sticking out
over the resource head, boards with "washroom") before starting
shooting: close-ups determine the accuracy of the long shot.
•
Make sure the background image and sound do not break the attention.
•
Make sure the resource person does not speak while looking at the camera: so
that the informant's gaze approaches the lens without looking at it directly,
the reporter takes place next to the cameraman and holds the microphone with
the arm on the side opposite the camera.
e.
Interview, review, and give recommendations to two potential candidates
according to your plan. You might want to use the evaluation and evaluation
framework provided.
But
for applicants (interviewee) is none other than having a pragmatic interest to
serve every request of the interview session from the interviewer with one
assumption to be considered positive and worthy of being accepted to work in
his company. From here the pragmatic interests of applicants to always strive
to display the positive side even though it is false, guise or cheat will
become a stumbling block for the interviewer if conducting an interview without
having qualified methods and skills to explore the objectivity of a prospective
employee or job applicant.
4.
Send your implementation document portfolio as described in the specifications
below. Save a copy of your work for your notes.
Specification
You
must:
●
participate in two role-play interviews
●
submit portfolio including:
○
action plan
○
plan to interview
○
assessment and evaluation of notes with recommendations.
Your
assessor will search:
●
reading and writing skills to access and use workplace information and write
detailed resource acquisition plans using vocabulary, grammatical structures
and conventions that are appropriate to the context.
●
writing and numeracy skills to complete planning documentation
●
planning and organizational skills to identify IP risks and are responsible for
implementing physical and human resource acquisition plans to achieve operational
goals
●
communication skills to present information using clear and professional
English, listen and understand information from interviewees and confirm
understanding through interrogation and active listening skills
●
monitor skills to identify implications and requirements for protecting IP
●
interaction skills to communicate and empathize with candidates during the
interview process, facilitate one-on-one interviews and influence direction to
achieve business results
●
knowledge of policies, practices and procedures for obtaining organizational
resources.
Learner Instructions 3
Description
of assessment
Responding
to simulated business scenarios, and using completed work in Assessment Tasks
1, you will develop, monitor and review performance systems, analyze
performance, identify areas that are performing poorly, take appropriate
corrective actions and report operational performance.
In
accordance with contingency planning developed in the Assessment Task 1, you
will take quick actions to overcome the performance of employees who are not
good. In role playing, you will train employees according to the performance
management system.
You
will then prepare and present, in the second role game, a management report
that explains the performance system, performance results and recommendations
for changes to the operational plan. During the role play, you will negotiate
changes to the operational plan and get approval for recommendations from the
General Operations Manager (facilitator / appraiser).
Procedure
1.Read the task information 3 BBQfun
scenario assignments and additional information provided by your assessor.
2.
Prepare a plan to monitor performance from the beginning of implementation
until the end of the financial year. You can use the action plan template
provided or make your own plan. Make sure you include a plan to monitor and /
or document:
a.
budget and financial performance
b.
productivity performance
c.
employee performance is in line with performance management policies
d.
achievement and achievement of targets
e.
date to monitor activities according to the scenario
f.
resources for monitoring
g.
report progress at the end of each quarter to the General Operations Manager
h.
regular staff performance management online and filling in records with the HR
Manager.
The
issue of accelerating budget absorption is very important because up to now the
absorption of government spending by K / L (mainly capital expenditure) has not
run optimally, which is still accumulating at the end of the year so that the
quality of work and the impact on the national economy is not optimal. Many
circles, such as Kadin, are urging the government to accelerate infrastructure
implementation. it is expected that each state administration officer will also
make efficiency in the budget. Imagine if every government agency could save
the country's money. How much money can be used for more urgent needs.
Efficiency does not mean that budget spending is minimal but ignores quality
and lacks community rights. But efficiency must continue to prioritize the
effectiveness and quality of service. Every activity carried out is expected to
be in accordance with the principles of openness, transparency and fulfill the
elements of accountability.
By
looking at the conditions at the end of this year, on the one hand we can see
that not all of the country's money has been used for state expenditure. That
means that there can be savings in budget spending. But this does not mean it
is a good condition. As we know, one of the drivers of economic growth in
Indonesia is the factor of government spending. If initially the central bank
predicted economic growth would be in the range of 5.8-6.2 percent, this time
economic growth was reduced to 5.5-5.9 percent. So that government spending is
optimal. there is no other word besides optimizing the budget, but of course it
must be accompanied by professionalism of the organizers, so that absorption is
not impressed by spending the budget. Because that is what has been in the
minds of the people. The comments that are often given are, it is, the end of
the year, spending the budget.
3.
Identify areas of low employee performance, determine the possibility of
corrective actions and prepare performance to manage employees who perform
poorly. Referring to, following, or adjusting, existing contingency plans for
employees who perform poorly (developed in Assessment Tasks 1).
Factors
that affect individual performance (job performance) as a function of the
interaction of individual attributes (individual attributes), work effort and
organizational support. factors that affect a person's performance are:
1)
The ability factor, in general this ability occurs into 2, namely the ability
of potential (IQ) and the ability of reality (knowledge and skills). For
example, a lecturer should have both of these abilities in order to complete a
formal education level of at least a master's degree and have the ability to
teach in his ability courses.
2)
Motivation factors, motivation is formed from the attitude of employees in
dealing with work situations. Motivation for lecturers is very important to
achieve the vision and mission of educational institutions. Being a lecturer
should be a motivation that is formed from the beginning (by plan), not because
of compulsion or coincidence (by accident).
4.
Follow your contingency plan and BBQfun's performance management policy to
train and manage poorly performing employees. Arrange with your assessor to play
the role of training sessions. You might want to use the available performance
management plan template and a coaching plan template to prepare for training
sessions. Make sure you start a training session with an explanation of your
role as a trainer in supporting employees to meet the goals of the BBQfun
organization.
a.
Evaluating its performance. The performance of each employee in a company will
always be monitored and evaluated. If a diagram is made, surely the graph will
go up and down. That is because a person's performance at work is also
influenced by many factors.
B.
Calling employees. The next step is to call employees who have problems with
their performance. HR or directly by the owner or owner of the company. Keep in
mind that this call should not be misinterpreted to scold the employee
concerned. All parties are mature and can think logically, so that they can be
discussed properly.
c.
Provide opportunities for employees
After
being called, the problematic employees will not be sanctioned. He will be
given another chance to work. However, its performance will always be optimally
monitored. If it turns out that the employee has changed, it means that the
call is successful first as desired. But if there is no change, it means that
the employee in question is problematic.
d.
The second call
How
to handle stubborn employees can proceed with the second call. The goal is
different from the first because it is clearer and firmer. The company calls
the employee to be sanctioned. The provision of sanctions inevitably has to be
done because employees have violated company rules. In addition, the problems
that arise can also affect the overall performance of the company.
5.
Operational performance analysis as described in the scenario, and make an operational
plan status report based on the information provided. You might want to use the
Status Operations Report template provided. You must also enter in your report:
a.
description of budget and financial performance
a
description of the level of achievement of the implementation of a program to
realize the vision and mission of the organization in strategic planning
b.
description of productivity performance
c.
analysis of achievement and performance achievement against targets
d.
three recommendations for operational improvement.
a
measure of success achieved in each program or activity within a given fiscal
year. Performance benchmarks are used as a basis for measuring financial
performance in the performance budget system, especially to assess the fairness
of the cost of a program or activity. Performance benchmarks include two
things, namely: elements of success that can be measured (output) and the level
of achievement of each element of success (outcome). Every program or activity
must have at least one element of success measurement and the level of
achievement (performance target) that is used as a performance benchmark.
Performance
appraisal is carried out using an employee performance appraisal form. Where
there are two elements that are assessed on the work performance form, namely
employee work objectives and work behavior. Each of these elements contained
aspects that were assessed, aspects of the assessment of employee work
objectives namely quality, quantity, time and cost. While aspects of work
behavior are service orientation, commitment, integrity, discipline,
cooperation, and leadership
Performance
measurement is preceded by the calculation of several values of performance
achievement namely actual achievement performance, previous achievement
performance, realistic targets and minimum targets of each predetermined KPI
Collaboration,
collaborative effort often arises when a company has core competencies needed
by other companies, but has no intention to imitate. The two companies agreed
to work together to get mutual benefits.
1.
collaboration is defined as a type of relationship that nurtures trust,
commitment, open communication and an acknowledgment of mutual dependence.
2.
Joint venture, in a joint venture two companies agree to produce a product or
service together. This approach is often used to gain access to foreign
markets.
3.
Technology licenses, cooperation and companies agree to provide technology
transfer to other companies whose purpose is to build more efficient cooperation.
6.
Set
the time to meet with your assessor to play the role of presenting your report
to the General Manager of Operations and negotiate recommendations
- which involve, for example, changes in plans, changes in plan implementation,
budget changes, etc. - and get approval to implement your recommendations.
commitment
to transparency, collaboration and approval
Notified
Previously shows how the role of the Policy aspect is to ensure
fair
distribution of funds, benefits, risks and fair responsibilities, and how to
achieve them
in
practice in every company operation;
create
an Integrated Conflict Management System. Clear steps to develop a conflict
management system. Research Priority. List the research needs that must
be prioritized arising from this initiative;and make Priority Tasks,
Responsibilities and Targets. Priority list of tasks, responsibilities and
targets task completion time.
7.
Send
us your implementation document portfolio as described in the specifications
below. Save a copy of your work for your notes.
Specification
You
must:
●
participate in two role plays:
○
train employees with poor performance
○
presentation of the report to the General Operations Manager
●
submit a portfolio that includes:
○
monitoring plan
○
contingency plans (amended from Assessment Tasks 1) to manage poor employee
performance
○
training plan and performance management
○
operational plan status report, including:
-
description of budget and financial performance
-
description of productivity performance
-
analysis of achievement and performance achievement against targets
-
three recommendations for operational improvement.
Your
assessor will search:
●
reading and writing skills to access, interpret and use workplace information
and write practical monitoring plans and management reports
●
oral communication skills to present information in a clear and professional
way to perform poorly and management, listen and understand information and
confirm understanding through interrogation and listen actively
●
planning skills and organizations to take responsibility for monitoring
operational plans to determine performance against operational goals
●
leadership skills to communicate and motivate underperformers, facilitate
discussion of performance management and collaborate to achieve business
results
●
numeracy skills to monitor expenditure of financial resources
●
knowledge of models and methods for operational plans
●
knowledge of the relationship between operational plans and organizational
goals
●
knowledge of the budgeting process.
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